Rental Policy

The Process

Panama Coronado manages condos that are individually owned and so the expectation is that you please treat them as you would expect someone to treat your own home! We represent the owner for each apartment in the rental process and collection of payments. Once your booking is confirmed, we will send you a rental agreement to sign, as well as a request for the payment of the deposit.  A receipt will be issued to you via email when the deposit is received. 

Check In & Check Out

CHECK-IN TIME is 3:00 pm EST and CHECK-OUT TIME is 10:00 am EST (unless otherwise discussed and confirmed). We will contact you prior to your arrival time as we provide a personal check-in. We will send you a check-out email the day before you leave to confirm the time of your departure. 

Payment

The initial deposit payment is made via PayPal with the rental balance paid in cash at the time of check-in. The rental booking deposit is required to reserve the condo and will be applied as part of the rental payment. Deposits are refundable 2 weeks after your departure less any damages or any unpaid utility bills (for long term renters).

Damages / Security Deposit

Your deposit is fully refundable, and will be refunded back to you within 2 weeks of your check out, provided the following conditions are met:

  1. No damage is done to the unit or its contents, beyond normal wear and tear.
  2. All debris, rubbish & discards are placed in dumpster.
  3. All dishes are washed and placed back in the kitchen cabinets.
  4. Keys must be left in the kitchen.
  5. No linens are lost or damaged.
  6. If the cleaning crew detects any evidence of smoking or a non-approved pet in the unit, the deposit will not be refunded and will be used towards cleaning costs to neutralize any issues.
  7. Electricity – Your vacation rental includes up to a ONE-TIME $50 of electricity, unless otherwise discussed via email and contracted (prorated based on the number of nights you stay). Meter readings are done the day that you check out and calculated within 3-5 days. If you are over the $50 normal usage, the overage amount will be deducted from your deposit.

Smoking

All of the condos and social common areas in the building are non-smoking and smoking is prohibited. Each condo has a private balcony where smoking is allowed as long as there are no complaints from neighboring condo units. You are expected to keep your ashes safely contained. Please DO NOT toss cigarette butts or ashes off your balcony. 

Pets

Pets are not allowed in the condo unless discussed and approved by the owner during the contract process. Due to extra cleaning required, there is an additional non-refundable cleaning fee based on the length of the stay. For long term rentals, an additional pet deposit may be required.

What We Supply & Utilities

The condo is fully furnished and includes linens, pillows, towels, as well as a fully equipped kitchen, TV, and all furniture. For all rentals we provide a roll of toilet paper, paper towels, a Welcome Basket, and a bottle of wine. Please let us know if you do not drink alcohol and we will provide another option. For rentals less than 2 weeks, we provide shampoo and conditioner as well as the other aforementioned items. Each condo is individually owned and furnished by the owners, WE MAY NOT HAVE ALL THE ITEMS YOU MAY BE ACCUSTOMED TO HAVING AT YOUR OWN HOME. If there is a special type of item that you are accustomed to using such as a special type of cooking utensil, etc., please bring the item with you just in case. If you arrive and do need something that is not in the condo, please send us an email and we will see if we can accommodate you. 


Our vacation rental price includes water, sheets, towels, basic household supplies and normal electric usage. Please do not leave air conditioners running when you are not in the apartment and before checking out. When using the A/C, please make sure all windows are closed so as not to cause damage to the units. Electrical costs are high, please do not leave A/C’s running while not occupying the apartment. A meter reading of your apartment may be done at the time of check in and check out and if the electrical usage is excessive, the excess amount will be deducted from your deposit. 

No Daily Maid Service

While linens and towels are included, daily maid service is not included in the rental rate. We DO NOT permit towels or linens to be taken from the condo. Cleaning supplies such as Windex, laundry soap and dish soap are provided to all weekly stays. For an additional charge, we can offer a cleaning service for you. 

Occupancy & Falsified Reservations

The agreement holder must be at least 21 years old and occupying the rental unit for the entire length of stay. The person named on the agreement will be responsible for all persons staying in the property. Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental fee money, and the party will not be permitted to check-in. In order to maintain the quality and standard of our community, WE DO NOT PERMIT ADDITIONAL GUESTS THAT ARE NOT LISTED ON THE RENTAL AGREEMENT. To avoid cancellation, and/or forfeiture of your deposit, we respectfully ask that you follow the rules. 

Internet Policy

A password will be provided to you when you arrive. Please keep in mind that although we provide free WiFi coverage on the premise, we do not provide tech support, nor are we experts at computers. Should the WiFi service go down, we will make all efforts to get the service restored. Please note that no refunds are provided for WiFi downtime, as this is beyond our control. 

Cancellation Policy

In accordance with other rental property owners, we only offer refunds of the security deposit as follows: 


  • Cancellations sixty (60) days prior to arrival can receive a refund for the security deposit in bookings for May-December. 
  • For the high season months of January – April, you must cancel 120 days prior to check in to be eligible for an 80% refund of your deposit. 
  • Early departure does not warrant a refund of rent. 
  • Refunds will not be given for rain storms, electrical outages or any event beyond our control. It can rain in Panama, so please plan accordingly. Consider travel insurance. 

Refund Policy

No refunds are given for early departures, no shows, malfunction or breakdown of appliances, air conditioning or other equipment. However, we will do everything possible to correct the situation to ensure your stay is comfortable.